Backline by DrFirst
Clinical Workflow Coordination Platform for healthcare teams
health AIdigital healthhealth ITclinical workflow automation
Founded2010
Employees6
LocationRockville, MD
Business modelB2B, SaaS
About
Backline by DrFirst is an industry-leading communications ecosystem that empowers forward-thinking healthcare organizations to deliver exceptional care to patients anywhere. The result: increased ROI, streamlined workflows, and better patient care.
Product
- Value proposition
- Backline Pathways coordinates clinical workflows across departments and systems, reducing coordination burden, improving visibility, and enabling faster, safer patient care without extra IT tickets.
- Target customers
- Hospitals, health systems, clinics, skilled nursing facilities, behavioral health organizations
Founders
- James F. Chen
Categories
Healthcare ITCare CoordinationWorkflow AutomationPathways/Workflow Templates
Products
Backline PathwaysTelehealth platform integrationWorkflow automationConsultation/request routingDischarge coordinationMedication alerts/workflow templates
Key features
Pre-built workflow templatesConfigurable routing and escalationReal-time visibility and auditingAI-assisted task routing based on rules/roles/schedulesEHR/clinic system integrationsAudit trails and SLA-driven escalationsDepartment-wide coordination across multiple facilities
Technologies
Secure messaging infrastructureHL7 integrationHIPAA complianceSOC 2 Type IIMobile-first designAI routingEHR integrations
Integrations
EHR systemsHL7 integrationTelehealth platformsDiagnotes (user sessions)Backline/Pathways integrations with healthcare IT systems
Care settings
HospitalClinicHomeVirtualCare coordination environments (e.g., ED, discharge planning)
Certifications
HIPAASOC 2 Type IIHL7 compatibility (integration standards)
Notable customers
1,500+ facilities on the Backline platform
Traction metrics
1,500+ facilities18K+ cross-org connections95% user satisfaction/engagement metric not explicitly defined in text—retained as null
Competitors
SaaS platforms for care coordination and clinical workflow automation
Investors
Sixth Street GrowthGoldman Sachs GrowthSavano Capital Partners
News
- About Us - Backline by DrFirst · 2026-05-02T00:00:00.000Z
- Backline by DrFirst, Five Wishes, and MyDirectives Partner to Offer ACP Complete, a Beginning-to-end Advance Care Planning Solution · 2025-02-11T13:05:00.000Z
- New Survey: Advance Care Planning Is Unfamiliar to Many Americans · 2025-07-15T18:38:26.000Z
- Backline and Dr G Share How to Scale Advance Care Planning in a Medical Practice | Healthcare IT Today · 2024-11-13T16:00:11.000Z
- DrFirst | Innovative Healthcare IT Solutions · 2024-11-22T00:00:00.000Z
- Improving the Process of Obtaining Advance Care Plans (ACP) | Healthcare IT Today · 2024-07-25T15:00:28.000Z
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Profile updated Jul 29, 2026. Sources: backlinehealth.com, linkedin.com, backline-health.com, app.diagnotes.com
