Parakeet Health

The only AI platform that automates every inbound and outbound patient access workflow

health AItelehealthdigital healthmedtech

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Stageseed

Raised$3M

Founded2023

Employees11

LocationSan Francisco, CA

Business modelB2B SaaS / pay-for-performance

About

Any AI agent can answer calls. Ours converts them into revenue. Parakeet Health is the healthcare-native conversational AI platform that automates every patient access workflow — inbound and outbound — across voice, SMS, fax, and email. Not a generic chatbot retrofitted for healthcare. Not a point solution bolted onto antiquated tech. Purpose-built by operators from One Medical, Epocrates, Stripe, Rippling, and Google for the complexity of modern practice management. We replace fragmented call centers, manual recall campaigns, and disjointed vendor stacks with a single AI-powered platform that works 24/7/365, customized to your practice's business rules: - Books, reschedules, and cancels appointments - Backfills last-minute cancellations and re-engages no-shows - Converts referrals that would otherwise collect dust - Reactivates lapsed patients and closes care gaps - Answers FAQs across insurance, prep, locations, and policies The results speak for themselves: - 60% call center OpEx reduction - 42% more calls answered - 51% lower patient acquisition cost - 360% average ROI within 6 months - 6x higher conversion vs. legacy outreach vendors - 38% more filled appointments in head-to-head pilots Enterprise scale. Boutique customization. Hundreds of locations live in 4–6 weeks with less than 6 hours of staff time — fully integrated with Epic, Cerner, athenahealth, eClinicalWorks, ModMed, Nextech, and more. And we put our money where our outcomes are. Our pay-for-performance model means we earn when you earn — tied to appointments booked, interactions resolved, and revenue generated. No software seats. No vanity metrics. Just measurable P&L impact. Patient access isn't a front desk problem. It's a P&L problem. We solve it. HIPAA · SOC 2 · TCPA Compliant

Product

Value proposition: Automates end-to-end patient access workflows (inbound and outbound) across voice, SMS, fax, and email to drive revenue, reduce costs, and deliver measurable ROI for healthcare practices.
Target customers: Healthcare providers and systems seeking to automate patient access and scheduling at scale
Pricing: Pay-for-performance (per outcomes) and/or subscription (not explicitly stated)
Regulatory: Not explicitly stated

Founders

Jung Park — Co-Founder & CEO
Eric Mao — Co-Founder & CPO
Aaron Lee — Co-Founder & CTO

Products

AI appointment scheduling and managementFax processing and referral schedulingCancellation and no-show managementPatient recall and reactivationFAQs and practice knowledge

Key features

End-to-end inbound and outbound patient communicationsAutomated appointment scheduling, rescheduling, cancellationEligibility verificationFax ingestion and referral schedulingBackfills for cancellations; automated rebooking of no-showsRecall campaigns and care-gap closurePractice knowledge base with insurance, prep, location, policy answersEnterprise-scale with practice-level customization

Technologies

Voice AINatural Language ProcessingAutomation/Workflow automationSMS/MMSFax processingRecall campaignsEHR integrations (implicit)

Integrations

EHRs / practice management systemsLegacy vendor stacks (referenced)

Care settings

HospitalsClinicsOffice-based practicesAmbulatory carePrimary care networksMulti-location practices

Certifications

HIPAAHITRUST (not explicitly stated)FDA status not applicable

Traction metrics

38% more appointments; 6x outreach conversion; $1M+ saved in a head-to-head pilot vs legacy vendorsDelivered AI handling 98% of inbound calls for a regional primary care groupRecovered revenue across 150+ locations with intelligent outbound communication

Competitors

Legacy vendors (not named)

Investors

Canvas VenturesCoFound PartnersStoryHouse VenturesTom LeeAdam MessingerPaul Jorgensen

News

Parakeet Health Launches With Generative AI Voice Platform to Transform Patient Engagement for Healthcare Providers · 2024-10-15T13:00:00.000Z
Parakeet Health | LinkedIn · 2024-11-15T00:00:00.000Z
Parakeet Health expands AI call center, announces $3M seed round · 2024-10-15T00:00:00.000Z
‘LLM-Native’ Startup Parakeet Bringing AI to Physician Practice Call Centers | HCI Innovation Group · 2024-10-16T15:36:03.000Z
Parakeet Health Flies Onto The Scene to Automate Healthcare Call ... · 2024-10-15T00:00:00.000Z
Parakeet Health Launches With $3M for GenAI Voice Platform · 2024-10-15T13:48:00.000Z

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Profile updated Jul 29, 2026. Sources: parakeethealth.com